Overview
This Refund Policy outlines the terms and conditions for refunds on purchases made through the Dashing Pets website. By making a purchase, you agree to the terms of this policy.
Eligibility for Refund
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
- Refunds are typically not available for not wanting the items due to a change of mind.
Refund Process
- To request a refund, contact us within 7 days of receiving the product.
- Provide your order number, a description of the issue, and any supporting documentation or images.
- We will review your request and respond with instructions on how to proceed.
Refund Methods
- Refunds will be processed using the original payment method used for the purchase.
- In certain cases, store credit or an exchange may be offered instead of a monetary refund.
Shipping Costs
- Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to an error on our part.
Timeframe for Refunds
- Refunds are typically processed within 7 days of receiving the returned item.
- The time it takes for the refund to reflect in your account may vary based on your financial institution.
Cancellations
- If you wish to cancel an order before it has been shipped, contact us as soon as possible. Once the order is shipped, the refund process applies.
Changes to this Refund Policy
- We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective upon posting on our website.
Contact Information
If you have any questions or concerns about our refund policy, please contact us.